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Benefits At A Glance

  • Set the right strategy. Independent advice that ensures your CRM strategy supports your marketing strategy and is acheivable.  
  • Make the case. Proven frameworks to show your benefits case for CRM and to prioritise the delivery roadmap
  • Customer centricity. Customer led journey maps, propositions and contact strategies that deliver exceptional customer experience and align to your capability to deliver
  • Practical and achievable. Develop solutions that engage customers, increase retention and ROI and can be delivered consistently.
  • Stakeholder buy-in. We work collaboratively to ensure strategies and plans align your business and get buy in from key stakeholders such as Marketing, IT, Finance and Operations


Our Services


Independent CRM Advice

Independent advice across CRM strategy, business analysis, requirements, solution design, business case and delivery 


CRM Health Check

Review your CRM approach, SWOT analysis with practical recommendations, gap analysis and roadmap




Customer Journey Mapping

 Map customer journeys, identify key moments of truth, develop contact strategies to enhance customer experience


Value Proposition Design

Develop differentiated propositions that meet customer needs and address their pains, and that you can deliver 



Data Strategy

Identifying the data you need and how to collect, store, maintain and use it to drive CRM excellence



Digital Transformation 

Development and management of a transformation agenda that aligns your business and improves delivery success  




Schedule a short consultation with one of our management team. We promise no hard-sell and just a frank assessment of what you need and if there is a good fit with our services.


Get In Touch

Free Resources

Access our free resources to help you navigate your CRM requirements, build the business case for transformation and make the right choices for your brand. 

Homepage offer - CJM Guide (1)

Free Download

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Benchmark Now

"Conduit have helped us build a data-driven framework that delivers exceptional experience and business results across our customer lifecycle. They have introduced best practices and challenged our thinking to make a lasting changes to how we think about our players."

Sebastien van Schalkwyk - Head of Customer Marketing at Betsson Group.

Fixed price CRM Strategy

With a Conduit Pay-monthly Plan you get flexible access to a team of experienced practitioners to advise you, work alongside you or to lead CRM, data and martech assignments.

Collaboration, your way


£ 499/mo 424/mo

15% off on annual plan

Includes: 6 hours per month of on-demand access to a CRM consultant, proven frameworks and advisory services. See details here.

Ideal for: Managers who need specific advice, rapid feedback on strategy or who want to validate their thinking and get guidance.

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£ 2400/mo 2040/mo

15% off on annual plan

Includes: All the benefits of Light, 35 hours of expert support per month, project collaboration software and support. See details here.

Ideal for: Those who need access to a multi-disciplinary team of specialists and resources to help deliver lasting change.

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£ 4995/mo 4245/mo

15% off on annual plan

Includes: All benefits of Standard, 80 hours of specialist CRM consultancy per month, on-site support, and marketing services. See details here.

Ideal for: Managers who need to quickly fill knowledge gaps, address strategic issues or ensure successful CRM programme delivery.

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£ POA/mo POA/mo

15% off on annual plan

Includes: Bespoke teams created to meet a specific brief, strategy development and bespoke CRM and customer retention programmes.

Ideal for: Businesses needing an expert partner with resources to define, design and deliver best in class, scalable CRM solutions.

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All of the above service plans give subscribers discounts on Conduit’s training and events and work on a pay monthly basis. A 15% discount is available for clients paying annually. All costs exclude VAT.

Please call us or book a consultation if you would like to discuss Bespoke requirements.