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Benefits At A Glance

  • Independent. We're not tied to any CRM vendors, so we give you honest, frank and independent assessments and recommendations
  • Prioritised requirements specification. Experienced Technical Consultants and Business Analysts ensure your CRM requirements are clearly understood, captured and prioritised 
  • Select a vendor with confidence. Practical support for writing RFPs (Request for Proposal), shortlisting suppliers, reviewing and evaluating responses, de-risking your vendor selection 
  • Implementation success. From initial strategy and business case development through to full implementation, training and support of your CRM initiatives.
  • Flexibility. We offer different service plans that put You in control. Choose the level of support you need based on your needs, in house skills and budget.

 Our Services

CRM Requirements Specification

CRM Requirements Specification

Proven processes to capture and prioritise CRM business requirements, ensuring stakeholder alignment  


CRM Vendor Selection and Evaluation

CRM Vendor Selection

Independent assessment of suppliers that meet your needs and budget, delivering better results and ROI



CRM Business Process Design

Business Process Design

Practical business analysis and process design to ensure you're business ready for CRM delivery and optimisation


CRM Business Case & ROI

Business Case & ROI

Ensuring your CRM benefits case stacks up and you gain business buy-in with proven frameworks




CRM Solution Integration & Set-up

Integration & Set Up 

Ensuring functional and non-functional requirements are covered, including data migration  


CRM Project Management

Project Management 

Experienced CRM programme management and optimisation, ensuring smooth delivery or project rescue  




Schedule a short consultation with one of our management team. We promise no hard-sell and just a frank assessment of what you need and if there is a good fit with our services.


Get In Touch

Free Resources

Access our free resources to help you navigate your CRM requirements, build the business case for transformation and make the right choices for your brand. 

Build A Bullet-proof Business Case For CRM

Free Download

Customer Loyalty & Acquisition - How Do You Compare?

Benchmark Now

"Conduit have a real ability to add value using their skill and expertise to understand the very core of the matter before making recommendations thus basing them on true insight. A pleasure to work with."

Liz Henderson - Head of Marketing, The AA.

Fixed Price CRM Solutions Consultancy

With a Conduit Pay-monthly Plan you get flexible access to a team of experienced practitioners to advise you, work alongside you or to lead CRM, data and martech assignments.

Collaboration, your way


£ 499/mo 424/mo

15% off on annual plan

Includes: 6 hours per month of on-demand access to a CRM consultant, proven frameworks and advisory services. See details here.

Ideal for: Managers who need specific advice, rapid feedback on strategy or who want to validate their thinking and get guidance.

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£ 2400/mo 2040/mo

15% off on annual plan

Includes: All the benefits of Light, 35 hours of expert support per month, project collaboration software and support. See details here.

Ideal for: Those who need access to a multi-disciplinary team of specialists and resources to help deliver lasting change.

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£ 4995/mo 4245/mo

15% off on annual plan

Includes: All benefits of Standard, 80 hours of specialist CRM consultancy per month, on-site support, and marketing services. See details here.

Ideal for: Managers who need to quickly fill knowledge gaps, address strategic issues or ensure successful CRM programme delivery.

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£ POA/mo POA/mo

15% off on annual plan

Includes: Bespoke teams created to meet a specific brief, strategy development and bespoke CRM and customer retention programmes.

Ideal for: Businesses needing an expert partner with resources to define, design and deliver best in class, scalable CRM solutions.

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All of the above service plans give subscribers discounts on Conduit’s training and events and work on a pay monthly basis. A 15% discount is available for clients paying annually. All costs exclude VAT.

Please call us or book a consultation if you would like to discuss Bespoke requirements.